CONTACT
get in touch
Help me get to know you & your design needs. Please complete the form below to tell me more about the amazing brand you are envisioning.
Think of this like business speed dating, but way less awkward.
frequently asked questions
FAQs
Why 'Carter & Lou'?
This is both my number one and favorite asked question. Carter is the street I grew up on in my small Central Illinois hometown. Lou is in memory of my favorite dog in the whole world, Emma Lou. She was the best little beagle there ever was. The name Carter & Lou makes me happy, makes me feel loved & at home… all the things I hope my clients feel when working with the studio!
How long will my project take?
On the services page, you will see estimated timelines of completion. Due to the unique nature of each project, these timelines are always subject to change. I will always communicate with you how progress is going, as well as whether your project timeline will be extended.
What if the service I need isn't listed?
Do you require a deposit?
Yes, all of my projects require a deposit or full payment in order to begin. The deposits for my services are: Branding Design: 50% of your balance will be due to start the mock-ups. Website Design: to start physical websites, 50% of your balance will be due; to complete the transfer of ownership of your website your balance must be paid in full. Resume or other branding designs: 100% of your balance will be due prior to beginning your project.
What is your Refund Policy?
We take your investment seriously. Due to the nature of the services and/or products provided, all services and products are non-refundable. Each website design or branding product does come with at least one complimentary revision.
I offer a wide variety of services through the studio. I encourage you to check the services page, as well as the ‘Brand Add-Ons’ section. If you still don’t see what you’re looking for, contact me & we’ll connect. If I can’t do it, I can help refer you to someone who can!